Refund and Returns Policy

🩰 1. General Policy

At DjemaiRhytm, we create and distribute digital products only — including templates, dashboards, spreadsheets, and toolkits for dance professionals.
Because our products are instantly downloadable and non-returnable, refunds are limited but handled with fairness and full transparency.

💻 2. Refund Eligibility

You may request a refund only under the following conditions:

  • Technical Issue:
    The file is corrupted, incomplete, or fails to open in standard supported formats (Excel, Google Sheets, Notion, PDF).
  • Duplicate Purchase:
    You accidentally purchased the same product more than once using the same account or payment method.
  • Incorrect Product Delivery:
    You received a different product than the one described or purchased on our website.

If one of these conditions applies, please contact our support team within 14 days of purchase for verification.

⚠️ 3. Non-Refundable Situations

Refunds cannot be issued in the following cases:

  • You changed your mind after purchase.
  • The product did not meet subjective expectations (e.g., layout, design preferences, color schemes).
  • You purchased the wrong item without reading the full description or compatibility details.
  • The file was successfully downloaded and used.
  • You failed to open the file due to incompatible or outdated software versions.
  • You requested a refund after 14 days of purchase.

📦 4. Exchange Policy

Since all our products are digital, exchanges are not possible.
However, if you purchased an incorrect item by mistake and have not yet downloaded it, contact us immediately — our support team may offer a one-time manual replacement with a product of equal or lesser value.

🛠 5. Support & Assistance

We stand behind the quality of every DjemaiRhytm product.
If you experience technical difficulties, we offer direct file assistance and compatibility guidance through our support portal.

Support includes:

  • Help opening or using files in Excel, Notion, or Google Sheets.
  • Re-sending download links.
  • Step-by-step setup guidance for first-time users.

🕓 6. Refund Procedure

To request a refund, please email support with the following details:

  1. Your order number
  2. The product name
  3. A short description of the issue (screenshots if possible)
  4. The email address used during checkout

Once received, our team will:

  • Review your request within 3–5 business days
  • Contact you for verification or additional information
  • Process an approved refund within 7–10 business days via your original payment method

🧾 7. Legal Notice

By completing a purchase at DjemaiRhytm, you acknowledge and agree that:

  • You are purchasing intangible, digital goods.
  • Downloaded files are final, non-returnable items.
  • You have reviewed all product descriptions, features, and compatibility requirements before purchase.

DjemaiRhytm reserves the right to refuse refund requests that do not meet our stated conditions.